Increase your customer satisfaction with social media
Respond to all social and website messages from one overview
Whether it is Facebook (Messenger), WhatsApp, Google Reviews, Instagram, LinkedIn, Twitter or directly on your website using Livechat: with Coosto you can take care of all reactions and incoming messages quickly and efficiently. The result? Loyal customers and more positive reviews that help new customers find their way towards your brand.
Improve your service using data
See where, when and how your customers send messages to or about your brand. This information enables you to improve your service level, manage your social media service team smarter and improve your customer satisfaction more efficiently.
Reduce the number of questions and complaints
Are you experiencing a malfunction, failure or a slip-up in invoices? Simply publish a general public message on your social media account(s), even before questions arise. All from within the same overview, relieving the pressure on your social service team.
Most powerful features
Tile - Testimonial
Coosto helps us optimize our customer service. Thanks to the set KPIs we can put actual numbers on our customer friendliness.
As a service company, Swapfiets gets a lot of questions and remarks. With Coosto we can handle everything in a streamlined manner.
Together with Coosto, we have been able to make significant progress in optimizing our customer service and social media efforts.
Livechat in Coosto works great for both us and our potential students. It's an easily accessible channel in which we can directly assign the right person and respond.